Help & Answers
Frequently Asked Questions
Everything about ordering, personalizing, and shipping a Go Gaga gift. If your question isn't here, we'd love to hear from you.
01
Gifts & Customization
Can I customize a gift box?
Absolutely โ we love making gifts more personal. Tell us what you have in mind on our contact page and we'll take it from there.
What types of gift boxes do you offer?
Collections for most occasions and people โ self-care boxes for her, gifts for him, baby shower sets, corporate and client gifts, wedding favors, holiday boxes, and cultural celebration gifts for Diwali, Eid, and Rakhi. We also take fully custom orders. Browse the shop, or get in touch if you're not sure where to start.
How do I create a custom box for a friend?
Get in touch and tell us about the person and the occasion. We'll handle the curation, packaging, and shipping โ you just share the idea, and we bring it to life.
Can I include a handwritten note?
Yes โ every Go Gaga gift includes a personalized message. Write your note at checkout and we'll handwrite it for you.
Do you create wedding cards from scratch?
We do. Share your mood board, theme, or simply what you're envisioning, and we'll design custom wedding cards that feel uniquely you โ colors, fonts, and vibe tailored to your style.
Do you offer bulk or corporate gifting?
Yes โ from corporate gifts for clients and employees to wedding favors and event giveaways. Whether it's a business milestone or your big day, we'll help you curate gifts that leave a lasting impression. See corporate gifting.
02
Shipping & Dispatch
Where do you ship?
We ship all physical gifts across the USA. Our e-invites and digital services are available worldwide.
How long does dispatch take?
Ready-to-gift boxes are dispatched within 2โ4 business days. For custom orders, please allow 5โ7 days depending on the level of personalisation.
03
Returns & Refunds
What is your returns policy?
We accept returns on eligible ready-to-gift boxes within 7 days of delivery. Customized, personalized, corporate, made-to-order, and final-sale boxes are non-refundable.
To be eligible, the box and its contents must be unused, unopened, and returned in their original condition and packaging. Return shipping is the customer's responsibility unless the order arrived damaged, defective, or incorrect.
How do I start a return?
Use the return link in your order confirmation email, or contact us through our contact page. Once your return is received and approved, please allow 5โ7 business days for the refund to reach your original payment method.
My order arrived damaged or incorrect.
Contact us as soon as you can with your order number and photos of the item and packaging, and we'll make it right.
Still deciding?
Tell us who it's for, and we'll curate it for you.
Describe them in one sentence โ occasion, taste, budget โ and we'll design the perfect box.
