Frequently Asked Questions

Absolutely — we love making gifts more personal. Tell us what you have in mind on our contact page and we'll take it from there.

Collections for most occasions and people — self-care boxes for her, gifts for him, baby shower sets, corporate and client gifts, wedding favors, holiday boxes, and cultural celebration gifts for Diwali, Eid, and Rakhi. We also take fully custom orders. Browse the shop, or get in touch if you're not sure where to start.

Get in touch and tell us about the person and the occasion. We'll handle the curation, packaging, and shipping — you just share the idea, and we bring it to life.

Yes — every Go Gaga gift includes a personalized message. Write your note at checkout and we'll handwrite it for you.

We do. Share your mood board, theme, or simply what you're envisioning, and we'll design custom wedding cards that feel uniquely you — colors, fonts, and vibe tailored to your style.

Yes — from corporate gifts for clients and employees to wedding favors and event giveaways. Whether it's a business milestone or your big day, we'll help you curate gifts that leave a lasting impression. See corporate gifting.

We ship all physical gifts across the USA. Our e-invites and digital services are available worldwide.

Ready-to-gift boxes are dispatched within 5–7 business days. Most AI Gift Concierge orders dispatch within 5–7 business days; gifts that need specially sourced items may take a little longer.

We accept returns on eligible ready-to-gift boxes within 7 days of delivery, including if you change your mind. The box and its contents need to be unused and unopened where that applies, and in their original condition and packaging where that is reasonably possible. On an ordinary return, including a change of mind, return shipping is yours to cover.

Customized, personalized, made-to-order, corporate and custom project orders, digital downloads and completed custom design work are not returnable. That exclusion does not apply when the fault is ours: if something arrives damaged, defective or materially incorrect, we put it right and we cover the cost of doing so.

Please contact us before sending anything back, so we can confirm eligibility and send you return instructions.

Contact us through our contact page with your order number and what you would like to return. We reply within 2 business days with eligibility and instructions. Once an approved return reaches us and has been inspected, the refund is issued within 5–7 business days, and your bank or card provider may take a little longer to show it.

Contact us as soon as you can with your order number and photos of the item and packaging. If we got it wrong, we will correct or replace it and cover the cost of putting it right. This applies to customized and personalized orders too.