Request a Return

We’re happy to help. Fill in the form below to request a return and we will reply within 2 business days. Do check your spam or junk folder for our reply.

We accept returns on eligible ready-to-gift boxes within 14 days of delivery, as long as the items are unused and in their original resalable condition.

Food, beauty and personal-care items need to still be sealed. Opening the outer gift box does not affect return eligibility; the items inside simply need to meet the conditions above.

Once we’ve started personalizing or making something just for you, it cannot be returned — unless it arrives damaged or faulty, or we got it wrong.

If something arrives damaged, wrong or missing, tell us within 14 days and send a photo if you can. We’ll replace the item, remake the gift or refund the affected item’s value — whichever genuinely puts it right. You don’t need to send anything back unless we ask.

If the gift was sent directly to someone else and you only learned of an issue later, please contact us as soon as you reasonably can. We’ll review the situation fairly based on the circumstances.

Please contact us before sending anything back, so we can confirm it’s eligible and send you instructions.

Return shipping is free on every approved return. Once we’ve approved yours, we’ll send you a prepaid return label.

Once your return reaches us and has been checked, the refund goes out within 5–7 business days. Your bank may take a little longer to show it.

You can cancel for a full refund any time before we’ve started packing. Once it has shipped, the usual return policy applies.